Zales in Columbia, SC

Reviews about Zales

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  July 12, 2020, by Eric Schneider
  Ruined the setting on my wife’s engagement ring. Came in with one bent prong and was told we would have it back in 14 days. They failed to say it was 14 business days (which they are open 7 days a week anyway) so we didn’t get it back for 3 weeks. Also we were told the repair would be about $22. They never called to update us so I called the day we thought it was supposed to be back. They claimed they tried to contact us and that more repairs needed to be done. They refused to let me talk to the jeweler to discuss the repairs and it ended up costing us $268 which was after a discount from complaining. Now the prongs are all rough and two are shorter then the others. Very poor craftsmanship. Will never shop here again.